Effective Communication in Construction

1. Understanding Effective Communication

Dr. Charner Rodgers shares essential characteristic qualities—like clarity, specificity, and timeliness—that will help improve your messaging.

2. What Prevents Effective Communication

Charner shares the common obstacles to good communication—big emotions, lack of focus, and poor body language. She shows how to adjust your behavior to improve your exchanges.

3. Be a Good Listener

Charner shares how to be a good listener and stresses that active listening is one of the most important skills you’ll ever learn.

4. Verbal Communication Best Practices

Construction involves many types of verbal communication: presentations, phone calls, and in-person meetings, for starters. Charner shows you how to speak as clearly as possible so you’ll feel equipped to win a bid, make meaningful partnerships, or negotiate a project.

5. Written and Graphic Communication Best Practices

Written and graphic communication, from emails to blueprints, is essential to construction. Charner shares helpful tools for communicating by image or text.

6. Nonverbal Communication Best Practices

Learn how body language, voice, and gestures can influence how people perceive you on the job.

7. Communication Components

Regardless of the form of communication, there are a handful of factors that you should always consider before delivering a message. Charner outlines them for you.

8. Communication in the Construction Industry

Charner offers practical tips for communicating between teams, like creating a formal communication chain, setting a timeline, and leaving a paper trail.

9. Key Techniques of Effective Communication

Keep your messaging simple by addressing one point at a time and designating a point-person for essential information.

10. Examples of Effective Communication

Conflict is inevitable, but it doesn’t have to ruin a project, or a relationship. Charner shares her personal tips for dealing with challenging situations.