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Effective Communication in Construction

Communication is the bedrock of a successful construction business and vital to the completion of any project. Your instructor and seasoned educator, Dr. Charner Rodgers, shares techniques and elements of the communication process, along with powerful tools to help you create good relationships with clients and team members.


  • Access to course material for 30 days.
  • Train with a Pro

  • Spanish Subtitles Available

  • Mobile Access

  • 10 In-depth Lessons

  • Certificate of Completion

  • Practical Resources

Lesson Plan

10 Video Lessons · 21M

  • 1. Understanding Effective Communication

    Dr. Charner Rodgers shares essential characteristic qualities—like clarity, specificity, and timeliness—that will help improve your messaging.

  • 2. What Prevents Effective Communication

    Charner shares the common obstacles to good communication—big emotions, lack of focus, and poor body language. She shows how to adjust your behavior to improve your exchanges.

  • 3. Be a Good Listener

    Charner shares how to be a good listener and stresses that active listening is one of the most important skills you’ll ever learn.

  • 4. Verbal Communication Best Practices

    Construction involves many types of verbal communication: presentations, phone calls, and in-person meetings, for starters. Charner shows you how to speak as clearly as possible so you’ll feel equipped to win a bid, make meaningful partnerships, or negotiate a project.

  • 5. Written and Graphic Communication Best Practices

    Written and graphic communication, from emails to blueprints, is essential to construction. Charner shares helpful tools for communicating by image or text.

  • 6. Nonverbal Communication Best Practices

    Learn how body language, voice, and gestures can influence how people perceive you on the job.

  • 7. Communication Components

    Regardless of the form of communication, there are a handful of factors that you should always consider before delivering a message. Charner outlines them for you.

  • 8. Communication in the Construction Industry

    Charner offers practical tips for communicating between teams, like creating a formal communication chain, setting a timeline, and leaving a paper trail.

  • 9. Key Techniques of Effective Communication

    Keep your messaging simple by addressing one point at a time and designating a point-person for essential information.

  • 10. Examples of Effective Communication

    Conflict is inevitable, but it doesn’t have to ruin a project, or a relationship. Charner shares her personal tips for dealing with challenging situations.

Who it's for: This course is designed for construction owners, contractors and working professionals looking to become better communicators on the job. You’ll learn communication strategies that will help with project success from start to finish, and reduce conflicts and misunderstandings that arise on the job.

Key Topics

  • How to diffuse conflict

  • How to be a good listener

  • Written communication techniques

  • Talking to superiors

  • Body language tips

  • When and how to communicate

4.4 Out of
5 stars

Overall rating of 18 students

Team Pricing
> 6 seats
Save $5 per seat
$70 per seat

Common Questions

  • What is MT Copeland?

    MT Copeland helps you further your career in the building industry with expert-led online education that will make you a better, smarter tradesperson.

    Our training courses give you a foundation in construction fundamentals and trade skills with real-world applications and best practices to help you grow on the job.

  • What do courses include?

    Online courses include professionally produced videos taught by leaders in the trades and supplementary learning material such as quizzes, assessments and downloadable materials to help you acquire new skills. Watch anywhere, always at your own pace. We keep lesson videos short so they’re easy to watch after work or on your lunch break. You can finish a course in one sitting, or space it out over a week or two.

  • Can you learn with MT Copeland outside of the u.s.?

    Yes! You can take MT Copeland courses from anywhere in the world. Our courses are online, so if you have access to the Internet, you can watch our training videos. Courses are taught in English, with English captions and Spanish subtitles available.

  • Where did the name MT Copeland come from?

    MT Copeland was named after a legendary educator who promoted the idea that training in a specific trade paired with a knowledge of general business principles opens up a whole new world of career possibilities. We believe in the same powerful combination of skills and knowledge.

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