Effective Communication in Construction
Communication is the bedrock of a successful construction business and vital to the completion of any project. Your instructor and seasoned educator, Dr. Charner Rodgers, shares techniques and elements of the communication process, along with powerful tools to help you create good relationships with clients and team members.
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Train with a Pro
Spanish Subtitles Available
10 In-depth Lessons
Certificate of Completion
10 Video Lessons · 21M
1. Understanding Effective Communication
Dr. Charner Rodgers shares essential characteristic qualities—like clarity, specificity, and timeliness—that will help improve your messaging.
2. What Prevents Effective Communication
Charner shares the common obstacles to good communication—big emotions, lack of focus, and poor body language. She shows how to adjust your behavior to improve your exchanges.
3. Be a Good Listener
Charner shares how to be a good listener and stresses that active listening is one of the most important skills you’ll ever learn.
4. Verbal Communication Best Practices
Construction involves many types of verbal communication: presentations, phone calls, and in-person meetings, for starters. Charner shows you how to speak as clearly as possible so you’ll feel equipped to win a bid, make meaningful partnerships, or negotiate a project.
5. Written and Graphic Communication Best Practices
Written and graphic communication, from emails to blueprints, is essential to construction. Charner shares helpful tools for communicating by image or text.
6. Nonverbal Communication Best Practices
Learn how body language, voice, and gestures can influence how people perceive you on the job.
7. Communication Components
Regardless of the form of communication, there are a handful of factors that you should always consider before delivering a message. Charner outlines them for you.
8. Communication in the Construction Industry
Charner offers practical tips for communicating between teams, like creating a formal communication chain, setting a timeline, and leaving a paper trail.
9. Key Techniques of Effective Communication
Keep your messaging simple by addressing one point at a time and designating a point-person for essential information.
10. Examples of Effective Communication
Conflict is inevitable, but it doesn’t have to ruin a project, or a relationship. Charner shares her personal tips for dealing with challenging situations.
Who it's for: This course is designed for construction owners, contractors and working professionals looking to become better communicators on the job. You’ll learn communication strategies that will help with project success from start to finish, and reduce conflicts and misunderstandings that arise on the job.
How to diffuse conflict
How to be a good listener
Written communication techniques
Talking to superiors
Body language tips
When and how to communicate
Overall rating of 7 students
5 out of 5
Mar 25, 2023
5 out of 5
Jan 19, 2023
5 out of 5
Jan 12, 2023
5 out of 5
Dec 20, 2022
4 out of 5
Feb 05, 2023
This is great to share with my guys on the job! We are always working with Subs and there is always a language barrier so having these skills will help everyone.
4 out of 5
Jan 29, 2023
3 out of 5
Jan 10, 2023
Dr. Charner Rodgers
Dr. Charner Rodgers received her PhD in Architecture from Georgia Institute of Technology and her Masters of Engineering in Civil and Environmental Engineering from Tennessee State University. She is an Associate Professor at the Tuskegee University in Alabama. A licensed General Contractor in Tennessee, Dr. Rodgers is also Vice Chair of the National Association of Home Builders Student Advisory Board and an associate member of the Design-Build Institute of America. With over 20 years of experience, Dr. Rodgers is passionate about construction that has a social impact and strives to be an advocate for women in the industry.
What is MT Copeland?
MT Copeland helps you further your career in the building industry with expert-led online education that will make you a better, smarter tradesperson.
Our training courses give you a foundation in construction fundamentals and trade skills with real-world applications and best practices to help you grow on the job.
What do courses include?
Online courses include professionally produced videos taught by leaders in the trades and supplementary learning material such as quizzes, assessments and downloadable materials to help you acquire new skills. Watch anywhere, always at your own pace. We keep lesson videos short so they’re easy to watch after work or on your lunch break. You can finish a course in one sitting, or space it out over a week or two.
How does the 30-day guarantee work?
If you’re not happy with a course, let us know within 30 days for a full refund. Our goal is to provide maximum value for your career. If we haven’t delivered on that promise, let us know.
Can you learn with MT Copeland outside of the u.s.?
Yes! You can take MT Copeland courses from anywhere in the world. Our courses are online, so if you have access to the Internet, you can watch our training videos. Courses are taught in English, with English captions and Spanish subtitles available.
Where did the name MT Copeland come from?
MT Copeland was named after a legendary educator who promoted the idea that training in a specific trade paired with a knowledge of general business principles opens up a whole new world of career possibilities. We believe in the same powerful combination of skills and knowledge.