Effective Communication in Construction

Communication is the bedrock of a successful construction business and vital to the completion of any project. Your instructor and seasoned educator, Dr. Charner Rodgers, shares techniques and elements of the communication process, along with powerful tools to help you create good relationships with clients and team members.

Watch Preview

  • Train with a Pro

  • Practical Resources

  • Mobile Access

  • 10 In-depth Lessons

  • Certificate of Completion

  • Affordable and Convenient

Lesson Plan

10 Video Lessons · 21M

  • 1. Understanding Effective Communication

    Dr. Charner Rodgers shares essential characteristic qualities—like clarity, specificity, and timeliness—that will help improve your messaging.

  • 2. What Prevents Effective Communication

    Charner shares the common obstacles to good communication—big emotions, lack of focus, and poor body language. She shows how to adjust your behavior to improve your exchanges.

  • 3. Be a Good Listener

    Charner shares how to be a good listener and stresses that active listening is one of the most important skills you’ll ever learn.

  • 4. Verbal Communication Best Practices

    Construction involves many types of verbal communication: presentations, phone calls, and in-person meetings, for starters. Charner shows you how to speak as clearly as possible so you’ll feel equipped to win a bid, make meaningful partnerships, or negotiate a project.

  • 5. Written and Graphic Communication Best Practices

    Written and graphic communication, from emails to blueprints, is essential to construction. Charner shares helpful tools for communicating by image or text.

  • 6. Nonverbal Communication Best Practices

    Learn how body language, voice, and gestures can influence how people perceive you on the job.

  • 7. Communication Components

    Regardless of the form of communication, there are a handful of factors that you should always consider before delivering a message. Charner outlines them for you.

  • 8. Communication in the Construction Industry

    Charner offers practical tips for communicating between teams, like creating a formal communication chain, setting a timeline, and leaving a paper trail.

  • 9. Key Techniques of Effective Communication

    Keep your messaging simple by addressing one point at a time and designating a point-person for essential information.

  • 10. Examples of Effective Communication

    Conflict is inevitable, but it doesn’t have to ruin a project, or a relationship. Charner shares her personal tips for dealing with challenging situations.

Who it's for: This course is designed for construction owners, contractors and working professionals looking to become better communicators on the job. You’ll learn communication strategies that will help with project success from start to finish, and reduce conflicts and misunderstandings that arise on the job.

Key Topics

  • How to diffuse conflict

  • How to be a good listener

  • Written communication techniques

  • Talking to superiors

  • Body language tips

  • When and how to communicate


Pick the plan that's right for you, or your entire team.

For Individuals



One time payment

  • 10 professional video lessons
  • Interactive assessments
  • Practical resources
  • Unlimited access anytime, anywhere

You will receive a link to the course onsite and via email once your purchase is complete.

30-day money back guarantee

For Teams



Per student for teams of 6 or more

  • 10 professional video lessons
  • Interactive assessments
  • Resources and assessments
  • Admin dashboard to review progress
  • Unlimited access anytime, anywhere
  • Discounted access to more building courses

Each student receives a link to the course via email once your purchase is complete.

30-day money back guarantee

Common Questions

  • What is Copeland?

    Copeland helps you further your career in the building industry with expert-led online education that will make you a better, smarter tradesperson.

    Our training courses give you a foundation in construction fundamentals and trade skills with real-world applications and best practices to help you grow on the job.

  • What do courses include?

    Online courses include professionally produced videos taught by leaders in the trades and supplementary learning material such as quizzes, assessments and downloadable materials to help you acquire new skills. Watch anywhere, always at your own pace. We keep lesson videos short so they’re easy to watch after work or on your lunch break. You can finish a course in one sitting, or space it out over a week or two.

  • How does the 30-day guarantee work?

    If you’re not happy with a course, let us know within 30 days for a full refund. Our goal is to provide maximum value for your career. If we haven’t delivered on that promise, let us know.

  • Can international students take Copeland courses?

    Students can take Copeland courses from anywhere in the world. Our courses are online, so if you have access to the Internet, you can watch our training videos. Courses are taught in English, with English captions and Spanish subtitles available.

  • Where did the name Copeland come from?

    Copeland was named after a legendary educator who promoted the idea that training in a specific trade paired with a knowledge of general business principles opens up a whole new world of career possibilities. We believe in the same powerful combination of skills and knowledge.

Build Smarter

Get the latest updates about new courses, special trainings, resources, and more.